Shipping & Handling

Shipping

We charge every order domestic US shipping for $20.

Your order will be shipped through USPS First Class and may take up to 2 business days to process. 

Adult signature may be charged based on delivery location. Review state regulation for more information.

Shipping/Handling Timelines

All Orders are processed in the order they are received. Orders are processed Monday through Friday, excluding major US holidays. There is a 1-2 business day processing time for all orders, with most orders sent out for delivery within 1 business day. After the processing period, a tracking email will automatically be sent to the email on the order to showcase the package is ready for shipment and sent to the carrier for delivery. All orders are shipped via USPS & UPS. All shipping transit times are estimated delivery times and may take longer than indicated.

Estimated Transit Times

 

USPS First Class Mail: 4-10 Business Days in transit.

USPS Priority: 2-4 Business Days in transit.

USPS Shipping Operating time: Monday-Saturday

APO/FPO: For orders shipped to military addresses, the shipment can take up to 14 days in transit.

Late Shipments

Due to high volumes of packages USPS receives, please keep in mind that tracking information may not be automatically updated. While USPS offers reliable and expedient services, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of DayLightBridge Wholesale and must be resolved by contacting USPS directly. Contact information can be found below. We do not guarantee transit times and shipping fees are non-refundable through DayLightBridge Wholesale.

For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

USPS Customer Service
Call 1-800-ASK-USPS (1-800-275-8777) to file a claim
Hours of Operation
Monday - Friday 8AM - 8:30PM ET
Saturday 8AM - 6PM ET

Order Tracking 

Once your order has been shipped, the tracking number will be sent to the email address registered to your account.
Please do not be alarmed if the delivery confirmation (USPS Tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sorting facility, transit location, or your local post office. There are no updates in between and all delivery issues should be addressed with your local post office.
USPS offers speedy and reliable services at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately these erroes are out of our control and we will not be held responsible for any errors or delays caused by USPS.

Incorrect Address Submissions

Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order. In the event that a refund is requested, and paid shipping cost for the order will not be refunded.

Lost & Undelivered Packages